Politique de remboursement
Returns policy (30 days)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
The item must be in the same condition that you received it, unworn, with tags, and in its original packaging, in order for it to be accepted for return. You will also need the receipt or proof of purchase.
To start a return, you can contact us at hks.sneakers@gmail.com.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.
For any questions regarding returns, you can contact us at hks.sneakers@gmail.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14-day cooling-off period (European Union)
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition that you received it, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember that your bank or credit card provider may take some time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hks.sneakers@gmail.com.